Success StoryWi-Fi Connectivity for International Passengers - Major Indian Airport
Maxworth deployed automated Wi-Fi voucher kiosks to enable international passengers to access complimentary Wi-Fi without requiring an Indian SIM card. The solution streamlined.
100%
Self-Service Wi-Fi Access
< 30
Seconds Voucher Issuance Time
Zero
Manual Intervention
Client Profile
Overview
The client operates one of India’s busiest international airports, serving millions of passengers annually. The airport focuses on delivering world-class passenger experiences through digital innovation and self-service technologies.
- Major international gateway in India
- High passenger volume with global connectivity
- Strong focus on smart airport initiatives
- Challenge
- Solution
- Impact
- Technology
Providing Seamless Wi-Fi Access for International Passengers
International passengers arriving in India often lack local SIM cards, making it difficult to access airport Wi-Fi. Manual processes for issuing Wi-Fi credentials were inefficient, caused queues, and increased operational workload.
Operational risks
Passenger congestion at help desks
Process gaps
Manual verification and credential issuance
Compliance issues
Need for secure passenger authentication
Cost/time impact
Increased staffing and longer wait times
Automated Wi-Fi Voucher Dispensing Kiosk & Web Portal
Maxworth implemented self-service kiosks integrated with passport and boarding pass scanning to instantly generate secure Wi-Fi vouchers. A centralized web portal enables monitoring, administration, and reporting.
Self-Service Voucher Issuance
Passengers scan passport and boarding pass to receive instant Wi-Fi credentials.
Secure Passenger Validation
Identity verification through document scanning ensures compliance and secure access.
Centralized Management Portal
Admins manage kiosks, vouchers, users, and reports via a web dashboard.
Transformational Outcomes
The deployment transformed passenger connectivity by delivering instant, secure, and fully automated Wi-Fi access.
100% Automation
Eliminated manual voucher issuance
Zero Incidents
Secure and compliant passenger authentication
>70% Time reduction
Faster access compared to manual process
24/7 Operational visibility
Real-time dashboard and reporting
Integrated Self-Service & Monitoring Platform
Hardware
- Self-service kiosks
- Passport scanners
- 2D barcode scanners
- Thermal voucher printers
Software
- Kiosk application
- Kiosk application
- Role-based access control
Integrations
- Airport passenger data validation
- Wi-Fi authentication systems
Cloud / Dashboard
- Real-time voucher monitoring
- Usage analytics & reports
- Email alerts for low voucher thresholds