Success StoryEnhancing Passenger Flow with Automated Check-In Kiosks
Maxworth deployed self check-in kiosks at a major Indian international airport to automate passenger check-in and boarding pass issuance. The solution reduced congestion, improved passenger experience, and enabled airlines to deliver faster, contactless check-in services.
75%
Reduction in Check-In Time
60%
Reduction in Manual Counter Load
24/7
Self-Service Availability
Client Profile
Overview
The client operates one of India’s busiest international airports and is recognized for adopting innovative passenger service technologies. The airport focuses on delivering seamless, efficient, and contactless travel experiences through smart automation.
- High passenger traffic with peak-hour congestion challenges
- Multi-airline operations across domestic and international routes
- Strong focus on digital and self-service transformation
- Challenge
- Solution
- Impact
- Technology
Reducing Check-In Congestion and Enhancing Passenger Experience
Prior to kiosk deployment, check-in counters experienced long queues during peak hours, increasing wait times and operational costs. Passengers relied heavily on airline agents even for simple check-in tasks, leading to inefficiencies and missed flights during rush periods.
Operational risks
Long queues and passenger delays during peak hours
Process gaps
Dependence on manned counters for routine check-ins
Compliance issues
Need for secure passenger data handling and audit readiness
Cost/time impact
High manpower costs and inefficient counter utilization
Multi-Airline Self Check-In Kiosk Platform
Maxworth deployed airline-agnostic self check-in kiosks integrated with airline Departure Control Systems (DCS), enabling passengers to complete check-in and print boarding passes in under 90 seconds.
Multi-Airline Self Check-In
Passengers select airline, scan ID or PNR, and complete check-in quickly via an intuitive interface.
Boarding Pass Printing
Thermal printers support airline-branded layouts for instant boarding pass issuance.
Centralized Monitoring & Analytics
Cloud backend and MIS dashboards provide real-time usage data, alerts, and operational insights.
Transformational Outcomes
The deployment significantly reduced check-in time, eased counter congestion, and improved passenger satisfaction.
75% Faster check-in
Reduced average check-in time from 6 minutes to 1.5 minutes
Reduced counter load
Manual counter dependency dropped to 40%
Staff optimization
~4 FTE per shift redeployed to higher-value tasks
Improved passenger satisfaction
Shorter queues and faster processing
Airline-Integrated Self-Service Passenger Processing Platform
Hardware
- Self check-in kiosks
- Touchscreen interface
- Thermal boarding pass printers
Software
- Multi-airline check-in application
- Multilingual touch UI
- Secure data handling & audit logging
Integrations
- Airline Departure Control Systems (DCS)
- Passenger validation systems
- Airport operational databases
Cloud / Dashboard
- Real-time kiosk monitoring
- Check-in analytics & reports
- Failure alerts and remote diagnostics